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Customer Resolution Coordinator - Norwich

Employer
Kingswood
Location
Norwich, Norfolk
Salary
7,000 + target based Bonus
Closing date
1 May 2019

Customer Resolution Coordinator

Norwich

Part time - 15 Hours Flexi

£7,000 per annum with target based bonus

We have an exciting opportunity for Customer Resolution Coordinator to join our team in Norwich. The Customer Resolution Coordinator will deliver excellent customer service and resolution to external & internal customers for all business channels maintaining consistently high standards of customer satisfaction. Proactively working towards agreed KPI’s and targets.

To fully support and exemplify the overall company purpose and values of – ‘Keep it Simple’; ‘Know your Stuff’; ‘Give it your all’; ‘Make it Fun’ and ‘Own it.

What we are looking for

  • To support the resolution of customers concerns effectively and professionally in line with guidelines set.
  • To ensure the follow up process for every customer leaving centre is clearly allocated to a specific team
  • To ensure agreed reports are produced and distributed to the agreed stakeholders
  • To ensure  all feedback is acknowledged in a timely manner with the appropriate communication
  • To ensure the complaint logs are kept updated including outcome/rebook information

A good level of numeracy and literacy and Good working understanding of office IT products including MS word, MS excel and MS outlook

What we do at Kingswood:

We are one of the leading providers of residential trips, we support teachers and group leaders in bringing learning to life. We aim to instil self-confidence and a sense of achievement, through a positive experience which is educational, enjoyable, challenging and rewarding. We have 10 centres across the UK and France, providing unbeatable learning experiences outside the classroom. Each centre is unique and offers slightly different educational opportunities. Our locations range from Areas of Outstanding Natural beauty to Sites of Special Scientific Interest

Please see Job Description attached for more information

Successful candidates are required to undergo an enhanced DBS disclosure at the company’s expensed. You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood

Tuesday 30 April 2019

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