Head Spa Receptionist

Head Spa Receptionist

Full Time Position – £23,500

Your role in our family:   

• To oversee the day-to-day operation of the Spa Reception Team
• As the Head Spa Receptionist, you will help lead a dedicated team that engages with our guests throughout their experience with us
• To provide our guests with first class hospitality, providing advice and guidance on treatments, retail products and fitness classes; making bookings and supporting the Spa Therapists in providing a truly luxurious experience
• Ensure all standards and procedures are being followed by the Spa Reception Team
• To assist in dealing with customer complaints in an effective and courteous manner, providing solutions as quickly as possible
• Provide information on hotel services and most importantly, make our guests feel welcome and help them unwind
• Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner
• So much more!

What would make you the perfect fit?

• Min of 2 years previous experience working within a professional Spa environment
• To be flexible in attitude, approach and in working hours
• To be open to feedback and have the potential to grow
• Can manage responsibilities and effectively prioritise and manage a multi-faceted and changing workload
• To be enthusiastic, positive and dynamic to drive the business forward

The Best Bit:

• Wide range of training and development opportunities

• Free staff meals and parking

• Discounted food and beverage, accommodation and spa within the AB Hotels Group

• 28 days holiday and 1 extra holiday day on your birthday

• And much much more!

Sopwell House introduces Cottonmill, the first private members’ spa designed to be woven into the fabric of a better life.

A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.

If this sounds like your dream job, we would love to hear from you!

https://sopwellhouse.co.uk/work-for-us/

All applicants must have the right to live and work in the UK

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.