Canary Wharf Fitness and Wellbeing Centre are looking for a full time Client Services Team Leader / Duty Manager to join our team.

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. As Team leader you will be responsible for the Client Services team.As a Duty Manager you will be responsible for the smooth running of our Fitness & Wellbeing centre.

As a Client Services Team Leader your primary responsibilities will be:

• Management and leadership of the Client Services team
• On-going reviewing of the Client Services team development including PDR's and task assignment
• Delivery of Client and Nuffield Health Service standards to members, guests and prospective members at all times
• Deal with member complaints and queries in a prompt manner to ensure a positive resolution
• Ensure smooth running of all membership administration processes Manage and co-ordinate busy diaries for the booking of appointments
• Work with the onsite team to develop marketing assets to promote the Fitness and Wellbeing Centre to drive membership sales Ensure the brand standards of the Client and Nuffield Health are maintained at all times.

As a Duty manager your primary responsibilities will be:

• Assisting the Operations Manager to ensure that we attain minimum standards as dictated by the Health & Safety Legislation and internal Audit requirements.
• To care about our members, so you will seek opportunities to build rapport with them and ensure they are happy with their experience. Lead staff and maintain quality standards in all areas.
• Oversee Health and Safety and resolve issues as quickly and efficiently as possible Continually improving site standards.

Our Ideal candidate will be:

• A proven operational background within the leisure or hospitality industry, or another equally operationally challenging, sector.
• Be enthusiastic, have excellent communication skills, collaborative spirit as well as a 'can do' attitude.
• Have the ability to get to grips with our business quickly.
• Have a keen eye for detail Computer Skills
• Person looking to develop into an Operations Manager

Key employee benefits:

• Continuing professional and career development
• Flexible pension options Generous holiday and leave arrangement
• Life assurance and healthcare schemes
• Free membership for you, and heavily subsidised membership for family, at our Nuffield Health Fitness & Wellbeing Centres
• Cycle to work scheme
• Childcare vouchers
• Employee assistance programme for professional advice and counselling - legal, financial, etc.
• Health assessments (after a qualifying period)

About Nuffield Health
Nuffield Health is Britain's largest and most pioneering healthcare charity, integrating fitness and well-being, prevention and cure. We've brought together our hospitals, clinics, fitness & wellbeing centres as well as our diagnostic units into one holistic healthcare service provided from over 200 locations. A not-for-profit organisation, we reinvest every penny we make into helping the people of Britain to lead healthier, happier lives. In today's healthcare market we're in an enviably strong position.