Operations Manager - London

Description Most of your responsibilities are (but not limited to)

? Fill in for the General Manager when absent
? Manage staff task distribution and performance
? Manage staff schedule, payroll, LOAs and needs.
? Support staff training and ensure training happens
? Maintain inventory of supplies, amenities and others
? Coordinate the purchasing of supplies and amenities
? Create and manage the location’s physical areas and equipment maintenance schedule
? Coordinate location repairs as needed
? Conduct periodic inspections of physical areas and
equipment to detect maintenance or repair needs
? Procure service providers and supplies needed for
maintenance and repairs
? Establish and manage the security measures of the location
? Ensure proper security coverage of the location
? Investigate, manage and report security issues and alerts
? Monitor security cameras
? Create occupancy forecast
? Work with Sales & Marketing on strategies to drive higher occupancy
? Review daily check-ins and checkouts
? Respond to comments and reviews in OTAs
? Report on room availability
? Supervise room assignment and compliance with reservations guidelines
? Be the escalation point for guest complaints and support
? Be a good host to all guests
? Manage and monitor compliance with budget
? Control cashier closing
? Manage the location’s safety plan
? Manage emergency and disaster recovery plans

Requirements

? Hospitality Management Knowledge
? Management
? Operations
? Housekeeping
? Revenue
? Hotels and Hostels
? English proficiency and local language
? Occupancy forecasting
? Microsoft office

Experience

? Minimum 3 years of experience in hotel operations management
? Experience in team management
? Strong Organizational and Time Management
? Strong Interpersonal Ability