Shift Engineer - Hakkasan Mayfair

Founded in 2001, Hakkasan is one of the world’s most recognized restaurants known for its modern approach to traditional Cantonese cuisine. Since the original London offerings at Hanway Place and Mayfair, Hakkasan has expanded internationally across North America, Europe, United Arab Emirates and Asia. Hakkasan offers a distinctive dining experience where modern Cantonese cuisine, world-class mixology and dramatic design converge. Executive Head Chef Tong Chee Hwee has led the Hakkasan kitchen since its inception, and his dedication to the art of Chinese cuisine has achieved numerous awards including multiple Michelin stars at Hakkasan locations across the world.

Purpose of Position

Maintain the smooth running of the operations by managing the repair and range of electrical and mechanical catering equipment including cook line, bakery, specialist light equipment, refrigeration compactors, lighting and other static and portable electrical equipment, systems and circuitry both in our restaurant sites and at our production kitchen location.

Key Accountabilities

• Complete Planned Preventative Maintenance (PPM) schedule within agreed timescales and record on CAFM.
• Respond promptly to service call requests from the General Manager and the Facilities Manager.
• Prioritise maintenance and repair work to achieve agreed timescales and response times.
• Ensure suitable stock of spares are available on site.
• Carry out minor work and within scope of works.
• Liaise with the Facilities Manager on major investments, modernisation and other relevant works ensuring they are completed on time and with minimal disruption.
• Advise the General Manager of any repair and maintenance issues that are likely to affect the smooth running of the operation on a daily basis. This may also include regular weekly meetings to discuss current issues and outstanding work progression.
• Inducts external contractors to working in the site checking the qualifications/cards of operatives e.g. CSCS, ESC, HVAC etc.
• Signs off contractor work as complete and closes the receipt loop for time on site.
• Cover evening and weekend shifts as and when required (including Bank holidays).
• Cover the Out of Hours Engineering phone on a rota basis (Over 7 days), offering support and if needed attend site to fix the issue.
• Be willing to travel to any of the restaurant sites and also production kitchen located in the designated area.
• Be available to cover hours outside of the planned rota to help with business requirements.

Qualifications

• Electrical based qualifications such as Part P Electrical installers wiring regulations and be willing to work towards the full City and Guilds 2393-10 Qualification.
• Managing the ordering of spares.
• Up to date ESC H&S Assessment pass.
• Working with a CAFM system.

Key Competencies

1.1 Leadership

• Demonstrates passion and enthusiasm for the organisation’s vision.
• Demonstrates an intellectual and professional leadership style that supports that attainment of respect and credibility by others.

1.2 Relationship Management

• Ability to establish and maintain positive working relationships with key stakeholders and commercial enterprises to facilitates the accomplishment of work goals.
• Ability to influence or persuade others to gain acceptance or agreement of ideas and approaches.

1.3 Problem Solving

• Ability to understand issues and make systematic and rational judgments based on the relevant information.

1.4 Admin Skills

• Demonstrates strong administrational and organizational skills.

1.5 Communication Skills

• Ability to assimilate complex issues and use appropriate communication strategies to influence wide and diverse audiences.

Ability to actively listen, seek information, and ask questions to ensure the understanding of underlying concerns of others.

1.6 Understanding of Business and Industry

• Demonstrates knowledge of, and experience in, the national and international hospitality business and the broader hospitality industry.
• Politically astute; is able to read situations aptly and exhibit sound judgment.

1.7 Interpersonal Style

• Has a personal commitment to organisational excellence; displays honesty, integrity, and a strong sense of ethics in all decision and actions.
• Is resilient; remains calm and deliberate under conditions of stress.

1.8 Personal Organisation

• Has the ability to organise time to the best advantage of Hakkasan Limited.
• Manages competing demands to maintain a healthy balance between work, family and community activities.
• Maintains and manages personal development and health and fitness.