Customer Service Advisor

Nuffield Health, the UK's largest not for profit healthcare provider, is looking for a Customer Service Advisor at our North Staffordshire Nuffield Health Hospital.

You'll love your career at Nuffield Health. Our unique approach to connected healthcare brings great advantages to our members and patients. And it creates amazing opportunities for you to find professional fulfilment. Across hospitals, Fitness and Wellbeing Clubs, and specialist services including physiotherapy, we offer total, personalised health and wellbeing.

What's more, as Britain's largest not for profit healthcare provider, we invest every penny in services and staff. So we offer more time and scope for you to make a difference. We'll bring out the specialist in you.

Our Role
As a Customer Services Advisor, you'll provide vital support. Your varied responsibilities will range from handling enquiries and queries, to providing a friendly efficient reception service, which involves customer contact both face to face and on the telephone, and provides advice within remit of role, admit patients to the department and make straightforward appointment bookings and amendments.

You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

What we are looking for?
You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.
Ideally educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent, you will have good IT and keyboard skills.
Experience within an administrative or customer facing environment would be a real advantage.

Our Benefits
We want you to be the best you can be. We promise that we will support you with training opportunities, career development options and our unique health & wellbeing focused benefits package. This includes free membership across all of our Fitness & Wellbeing clubs, along with free private healthcare. Not only this but we also offer a range of lifestyle and financial wellbeing benefits.

Ready to bring out the specialist in you?

PLEASE NOTE: This vacancy is a contracted position for 15hrs per week and hours of work vary between 7am-9pm Monday-Friday, including weekend work on a rota basis.