Service Design and Transition Manager
Do you have previous experience as a Service Design and Transition Manager? If so, then we would love to hear from you.
You’ll work within the Service team within the Technology department with around 350 colleagues. You’ll manage the day to day service design & transition deliverables relating to project delivery for one or more Technology services. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose.
We have a fun and flexible working environment where you have the opportunity to work from home up to two days a week. We put a lot of investment into our colleagues and we are committed to ensure that you will receive the relevant training to provide you with the opportunity to progress within the business.


What you’ll be responsible for:Manage the Service Design and Transition of a portfolio of projects – reviewing, contributing and being responsible for the relevant project documentation throughout the IT Lifecycle.Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.Identify and communicate any issues and/or risks to the Project Team (IT & Business) and IT Service Teams.Manage relationships with all relevant IT stakeholders to communicate the progress with transition activities/ deliverables.Ensure (but not be responsible for) non-functional requirements are in place and fit for purpose.Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed service.About you:
You’ll have previous experience working as a Service Design and Transition Manager and experience of managing a portfolio of projects. You’ll have your ITIL Foundation qualification and a background of managing Risk, Change and Release Management.

Your benefits:
You’ll receive an excellent benefits package which includes company car / car allowance, private medical, free parking, colleague discount off your shopping, share save scheme, competitive pension and discount off selected gyms. We also like to share our success; after all you made it happen, so every eligible colleague is also part of the Asda bonus scheme. The development opportunities are endless and we’ll support you every step of the way

If you have any questions regarding the position, then please email clare.tempest@asda.co.uk