Operations Manager - Keswick

Operations Manager - Lodore Falls Hotel & Spa Hotel

Who we are

Reporting to the General Manager you will be responsible for the day-to-day management of the hotel operation and its people, with a minimum of 2 years’ proficiency in a similar role. With commercial accountability for budgeting and financial management, planning, and directing all hotel services, including front-of-house, food and beverage operations, and housekeeping.

While taking a strategic overview, and planning to maximise profits, you must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and exceed expectations

You will be conversant with

• Managing budgets and financial plans, as well as controlling expenditure
• Setting and achieving sales and profit targets
• Analysing sales figures and devising marketing and revenue management strategies
• Recruiting, training and monitoring staff
• Panning work schedules for individuals and teams
• Supervising maintenance, supplies, renovations, and furnishings; and dealing with contractors and suppliers
• Ensuring security is effective
• Ensuring compliance with licensing laws, food safety,  health and safety and other statutory regulations.

The Rewards:

• Hard work, loyalty and commitment is recognised in our 6 family owned and run hotels and your salary will competitive, dependant on experience.
• Generous annual bonus scheme.
• Live-in accommodation is available for a period of up to 3 months until you find your own place
• Staff discount scheme in all our hotels and Restaurants.
• Full support of the Directors, the group Operations Manager, Hotel General Manager and the marketing team, so you will be able to fully concentrate on making the Lodore Falls a continued thriving success. 
• Joining one of the most successful hotel groups in the Lake District

Who we are

Our Lake District Hotels are a distinctive collection of six award winning hotels in the Lake District owned and run by the Graves family and situated in the most beautiful parts of the Lake District. From 4-star luxury Lake District hotels on the shores of Lake Ullswater and Derwentwater Lake, to traditional coaching inns and hotels in Keswick - our Lake District hotels are recognised for the warmth of our welcome, unrivalled personal attention and excellent service.

The Lodore Falls & Spa Hotel boasts 87 bedrooms and Suites with a 2 AA rosette fine dining Lake View Restaurant; which in-keeping of its four-star status provides the ideal setting for weddings and fine dining. Last year we opened a second restaurant with a Pan Asian theme and four Suites, Mizu Pan Asian restaurant, which offers high quality, fresh food with an Asian influence on British dishes and a brand new luxury Spa. This is an exciting time to be joining our team

Unfortunately, due to the volume of applications we receive, we are not able to give status updates. If you are invited for an interview, you will generally be contacted within 1 week of submitting your application. Thank you