Do you want to take your career to the next level with the UK’s largest sports retailer?

Job : IT Support Team Leader

Reports to : IT Operations Manager

Location : Oxford Street, London

SportsDirect are now recruiting an experienced IT Support Team Leader to be based at our brand new offices on Oxford Street. This is an excellent opportunity for the right person to join a fast paced environment, leading a team to ensure we are providing the best quality service to a wide variety of end users consisting of retail branches, warehouse and head office personnel as well as home and remote users. You will be working with all the latest and greatest technology currently available to enterprise environments.

We pride ourselves on being a dynamic and responsive group of professionals who will endeavor to overcome any problems presented, utilizing all resources and technologies at our disposal. You will not find your typical IT or Support desk environment here!

We are looking for candidates that have the following attributes:

• A passion for technology and a keen desire to learn new skills.
• A flexible approach.
• Diligent and meticulous with attention to detail.Natural Problem Solver
• Excellent communication skills, both written and oral, and able to communicate with users from store to board level
• Can control and work through a crisis quickly and effectively while remaining calm.

Key Responsibilities

• Daily management of the London Support team, which currently consists of 3 IT Support Analysts. Ensuring work and tasks are completed in a timely manner and to the correct standard.
• Mentoring and coaching of staff, recognising strengths and weaknesses as well as training requirements and acting on them.
• Continue development of a core competencies framework to understand the requirements of the London support function and align technical resource to provide a better service
• Ensure that technical and support documentation are created and maintained.
• To motivate and lead the team to deliver.
• Be a point of escalation for the team and other parts of the business.
• Representing the IT department in meetings where necessary and liaising with different areas of the business.

Experience Required

• Previous team leader or management experience
• Thorough understanding of Windows 7, Windows 8, Server 2008 R2/2012 R2, Office 2013 / Office 365
• SQL query writing against Oracle and MS SQL databases
• Reporting Services / SQL Server Integration Services
• Exposure to Microsoft Exchange 2013, SCOM, SCCM, SCSM
• Troubleshoot and configure Cisco switches, routers, phones and access points
• Citrix XenApp 7.6 and Remote Desktop Services 2012
• SharePoint 2013
• VMware and Hyper-V
• Experience working with mobile platforms as well as Apple devices and iOS
• Experience working with office meeting room equipment, interactive whiteboards and collaboration technology

Qualifications

• IT Degree or equivalent work experience
• Technical certifications an advantage