Receptionist | Oak Tree Leisure Centre

Location: Mansfield, NG18 3RT

Working Hours: Casual

We are currently recruiting for a Casual Receptionist based at Oak Tree Leisure Centre to work as and when the business needs.

As part of Mansfield District Leisure Trust, Oak Tree Leisure Centre is a modern leisure facility that breathes quality being built in 2006. The facilities include a 65 newly refurbished gym, 3 dance studios with a dedicated spinning studio offering over 35 classes a week (Including Les Mills fitness classes, Body Pump, RPM and Body Balance), a 4 court sports hall and spectator seating, a crèche, and a health suite compromising of a relaxing lounge and spa facilities.

We are looking for candidates who have excellent communications skills, either face to face or over the telephone, have a calm and approachable manner with good administrative skills and is comfortable handling cash. The successful candidates will be required to ensure the efficient and effective operation of the reception area and shop and that all procedures for the area are up to date and followed.  Day time, Evening and Weekend work required.

Main Responsibilities

• To welcome all visitors to the facility in a warm and helpful manner.
• Taking bookings for the use of facilities by members of the public, both in person and over the phone- correctly entering bookings in diary and onto booking system
• Operating at FRONT OF HOUSE and accounting correctly for cash and stock. Also to replenish stock in reception
• Ensure that the reception area is clean and ready for use and is maintained in a tidy manner and carry out a variety of cleaning tasks as required.
• To be tactful and diplomatic in dealing with enquires and complaints
• To be clear, logical and articulate in responding to requests for information
• To undertake a quarterly stock take and report to Senior Receptionist.
• Check deliveries and pricing of stock.
• To account correctly for cash and stock, including daily cash reconciliation and recording.
• To maintain stocks of literature and brochures.
• Control of persons entering the building.
• To operate the lost property procedure ensuring safe keeping of articles.
• To attend Team meetings as required.
• To processing Ultimate Leisure card, bonus card, direct debit applications and complete direct debit mandate for appointed collection agency.

Skills, Qualifications and Experience

• Customer Service NVQ Level 2 or equivalent in similar field
• Hold GCSE (or equivalent) qualifications in Maths and English level C or above
• Have previous experience of working in a similar role/environment is desirable
• Good communication and customer care skills
• Ability to work well under pressure
• The ability to handle cash and maintain records
• A good telephone manner
• Use of IT systems (In house systems training will be given)

If you think this could be the right role for you, or you have the right experience and skills please do apply with a copy of your CV.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request.