We are currently recruiting for our Talent Pools to fill anticipated roles in 2019 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.

In the role of a Hotel Operations and Retail Manager you woud be accountable for the efficient and effective delivery of passenger administration relating to immigration and port procedures. Ensure a financially sound operation, maximising the on board revenue potential whilst balancing the customer experience, to achieve both revenue and customer satisfaction targets. Provide teams with relevant opportunities and efficiencies through effective planning.

Key Responsibilities of a Hotel Operations and Retail Manager include:

• Ensure all passengers enquiries are attended to in a professional and customer focused manner and effectively resolve passenger issues or complaints where needed. Identify and develop opportunities to enhance the customer experience and increase passenger satisfaction scores. Ensure the activities and services the team provides is relevant to the passenger profile for each cruise.
• Effectively carry out pre-cruise planning which creates an environment conducive to passenger spending. Understand the passenger profile and use commercial data in consultation with revenue managers, develop interdepartmental marketing sales strategies.
• Encourage and support operational managers to analyse promotional and marketing activities, identify improvements and opportunities for future cruises and campaigns, and to share successes with the wider business.
• Implement and review promotional campaigns, oversee onboard marketing and promotional activity and control the flow of passenger information, ensuring all material is within the corporate guidelines.
• Preserve dual control of the main safe onboard.
• Ensure the organisation and movement of passengers and baggage during embarkation, disembarkation and whilst onboard, including the mustering of passengers and tours dispatch on port days.
• Direct, coach, lead and motivate managers, ensuring a profitable, efficient and cost effective administrative and retail service is provided.
• Ensure all customer service issues are resolved in a professional and customer focused manner.
• Effectively manage own department, ensure adequate resourcing of teams, complete appraisals identifying development opportunities and provide support to managers and supervisors to guide, motivate and direct their respective teams. Liaise with third party area managers and Commercial Services shore side regarding the performance of retail areas

To join P&O Cruises in this fantastic role you must have the following:

• Degree in marketing or relevant discipline or equivalent ideal
• Experience of marketing sales promotions, market research and / or sales analysis
• Experience of working with the cruise, travel or leisure industry is highly desirable
• Experience of managing a team, preferably within a sales environment
• Experience of analysing and interpreting information
• Fluent English in reading and writing is essential for this position

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.  Join us on our journey, apply now.

P&O Cruises are committed to creating leaders for the future in order to support our growth and attract the best talent to our ships. We are now looking to recruit Hotel Operations and Retail Managers who are passionate about their career development and want to work for Britain’s biggest cruise brand. If you are ready to be part of our team and take your career to the next destination then please apply!

‘Better together’ is one of P&O’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.