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Customer Experience Planner - Leeds – Asda House

Employer
Asda
Location
Leeds, West Yorkshire
Closing date
26 Mar 2019

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Customer Experience – Insights – Customer Journey –Marketing – Customer Insight - CX
Based at Asda House in Leeds
We have an exciting opportunity for a Customer Experience Planner to join our team in the Marketing & Customer function, here at Asda House!
The Customer Experience Planner is responsible for supporting in improving the customer experience through driving and validating initiatives from the customer standpoint, working with the wider business to design, and evolve our propositions in order to deliver a more consistent and seamless experience overall.
What you’ll be responsible for:Understand our current customer journeys and understand opportunities to improve the experience across different channelsEnsure the current and desired customer experience is communicated in a relevant way across the businessSupport in driving customer data acquisition initiatives to increase our contactable customer base and increase our number of engaged customersAnalyse & interpret customer data to understand opportunities for improvement & deliver on those identifiedSupport in landing initiatives to improve/remove hassle for customersSupport in landing innovation and technologies to enhance customer experienceBe the customer advocate on process changes/ initiatives across all channels to make sure they adhere to CX principles
About you:
A proven track record in a similar Insight roleExperience in and understanding of how to interpret insight The ability to demonstrate a customer centric mind-setStrong attention to detail and the ability to flex plans and reprioritiseRetail knowledge - In-store and online, including an understanding of formatsA track record of working with and influencing wider business stakeholders at all levels Understanding and experience of improving the customer experience and driving digital awareness through wholesale change as well as test and learn
Your benefits:
You’ll receive an excellent benefits package which includes colleague discount, share save scheme & competitive pension. We also like to share our success; after all you made it happen, so every eligible colleague is also part of the Asda bonus scheme. The development opportunities are endless and we’ll support you every step of the way to help further your career.

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