Holiday Inn Birmingham City Centre, Birmingham

At Cairn Group we’re ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we’re focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

You will supervise & coordinate all ‘on the floor’ operational activities in relation to the Conference & Banqueting Department. You’ll support with the leading and training of all team members and be responsible for delivering exceptional customer service whilst ensuring that the operational delivery of the client’s event runs without a hitch and too the agreed specifications. Types of events you will be running will range from small family gatherings to large weddings, parties or exhibitions.

About you…

We’re looking for someone with exceptional customer service & communication skills. Someone who has the ability to take the function sheet listing the clients agreed specification, and deliver a memorable experience, no matter how big or small the event may be. You will need good leadership skills to motivate and lead the team, the confidence to liaise with other departments to ensure the client’s needs are met, the ability to think on your feet to meet any last minute requests or changes, and a can-do attitude. Flexibility is important as this role will likely include weekends, early starts, and late finishes.

The Cairn Group’s Holiday Inn Birmingham City Centre is a modern hotel conveniently located near to the Birmingham New Street train station.
The hotel is within an easy walk of the great bars and restaurants found in the Arcadian complex, as well as both the Hippodrome and New Alexandra theatres, Birmingham’s China Town district, The Mailbox shopping centre and the Bullring commercial area.

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
'Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)