Love providing great service and being part of uplifting moments? Take the next step in your Meetings & Events Sales and Planning career as Assistant Meetings & Events Sales and Planning Manager at Park Plaza Victoria London. The Park Plaza Victoria London is the ideal location for you to develop your skills as Assistant Meetings & Events Sales and Planning Manager and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Assistant Meetings & Events Sales and Planning Manager you are responsible, under the general guidance of the Sales and Planning Manager, to maximise guest satisfaction and hotel profitability by managing the meetings & events. All work is to be carried out in line with the hotel’s guidelines and departmental business plan, and Park Plaza corporate guidelines and service concepts.

Your responsibilities:

Practice efficient and effective yield management in line with guidelines and in consultation with the M&E Sales Manager, General Manager and Revenue Manager. Promote special offers where appropriate and maximise each and every sales opportunity Ensure that communication between all relevant parties, related to the appropriate event is maximised and conducted in a professional manner Assist with training, developing, managing and motivate the Meetings & Events team in order for them to achieve their maximum potential, personal goals and departmental and individual objectives Ensure maximum conversion of all business in Park Plaza Victoria Diary from tentative to definite Assist the M&E Sales Manager in preparing a yearly forecast weekly for discussion at Sales Strategy Meetings and other financial review meetings.  Devise creative sales strategies to drive business over need dates in consultation with the General Manager and Sales Team Manage and run the weekly Event Order meeting Ensure sales team responds to enquiries from agents/clients by phone, fax and email within time limit and in a professional manner Ensure the department provide a high level of customer service to all clients at all times from enquiry through to the delivery of the event Receive feedback from the client after the event and post event call.  Resolve any client disputes and complaints in a professional manner and within guidelines issued Participate & Manage further internal meetings as appropriate or requested, these can be Daily Morning Meetings, Departmental Meetings, Operations Meetings, De-Brief meetings Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

What we are looking for:

A positive and energetic person who easily connects with other persons and can live up to our mission statement: Inspiring our guests through individuality and passion!  Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations Previous Meetings & Events Sales and Planning experience, preferably within a hotel environment Able to work in a fast paced working environment Working knowledge of OPERA or other hotel reservations system is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.