Supervisor Front Office - Liverpool
Supervisor-Front Office - Liverpool
Posting Date Feb 04, 2019
Job Number 19000BPB
Job Category Rooms and Guest Services Operations
Location Liverpool Marriott Hotel City Centre, Liverpool, Merseyside
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Tooversee the Front Desk during scheduled shifts.To promote a high degree of
Jobefficiency from all Front Desk associates in order to ensure the highest levelsof guest service and maximising revenue
Job SummaryThe following arespecific responsibilities and contributions critical to the successfulperformance of the position:
Ensurethe switchboard is answered within 3 rings and all messages or faxes are passedto the guest within five minutes of receiving
Takeindividual reservations using the Marsha Reservations System and be able todeal with advance reservations, taking bookings and special requirements, wherenecessary
Operateswitchboard and deal with messages and enquiries as required
Receiveguests on arrival following 1st Ten, ensure all guest information isentered into the Front Office System
Postall transactions on a regular basis, to ensure that all bills are kept up todate and ledger Paymaster Bills during the shift
Preparecash for banking on a daily basis, complete shift paying and balancing ofshift, assisting colleagues as necessary.
Ensurethat a proper handover takes place and that all relevant information is passedover from shift to shift
Ensuringthat a high level of customer care is maintained at all times, especially whenunder pressure. Record and deal withguest complaints, comments and inform the manager on duty
Undertakeany other duties as assigned by the Front Office Manager/Head Receptionist
Maintainthe guests privacy code of conduct at all times
Maximiseprofits through in-house selling.Assist in achieving 100% occupancy
Scoutand enrol guests into the Marriott Rewards programme and ensure achievement ofmonthly targets
Assistthe senior front office supervisor in compiling rotas and reports in theabsence of the Front Office Manager
Provideaccurate and detailed handover for the next shift
Attendmonthly meeting with the Front Office Manager/team building/group training
Observeand follow procedures for Health & Safety, Fire, Accidents, Crime andEvacuation
Liaisewith Housekeeping, Concierge and AYS on a regular basis to ensure maximumcommunication takes place
Ensurefloats are counted and balanced at start and end of shift and they are secureat all times. Blind Banking procedures are followed along with all local andMarriott policies and procedures.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.