Customer experience is key to the success of our business and we need someone to help ensure we're at the top of our game in this area.

Our Deputy Reservations Coordinators are critical to our busy reservations office, the frontline to our guests, and ensure our guests experience is the best it can be.

Key responsibilities include:
• Providing a high level of customer service to guests, companies and agents making reservations via the telephone, email or fax;
• Contributing to the overall sales of guest rooms to gain maximum rooms yield; and
• Coorinating reservations on a day-to-day basis and ensuring high standards at all times.

You'll be handling incoming reservations and maximising profitability from rooms and related spends so you'll get the satisfaction of contributing to the day to day success of the hotel. If you're highly organised, focussed and have excellent communication skills this could be the role for you.