The Hotel Folk

General Manager - Lavenham

Lavenham, Suffolk
Competitive plus benefits
09 Mar 2019
05 Apr 2019
Job Type
Full Time

General Manager - The Swan at Lavenham Hotel and Spa - Suffolk

One of the most prestigious hotel operators in Suffolk, recently rebranded as The Hotel Folk are looking to find people like you. If you’re passionate about hospitality and an expert in hotel management you’re the type of person we’re looking for to join our dedicated team who pride themselves on looking after guests better than anyone else in the county.

In addition to joining The Hotel Folk, we have an opportunity for a General Manager to lead our largest property, the Swan at Lavenham Hotel and Spa. During the 15th century Lavenham was the 14th richest town in the country, thanks to a thriving wool trade. Today, tourism is one of Lavenham’s main industries which has helped create the magic that surrounds this hotel, a must see destination and a must stay hotel for UK and International visitors. The town boasts more than 300 timber-framed buildings and can happily claim to be one of the best preserved medieval villages in the UK with The Swan sitting right at its heart.

As General Manager, you will oversee this quintessential 2 AA Rosettes, 4 AA red star property comprising 45 luxurious rooms and suites, two restaurants The Gallery and The Brasserie, a lounge and a garden which are the perfect settings for an English afternoon tea, plus our beautiful 5 Bubble Weavers’ House Spa. As General Manager you will need to have proven experience of employee engagement and guest satisfaction plans.  Our General Manager will need to be able to create and nurture an environment that emphasises motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Reporting to the Chief Operating Officer, you will have a background in sales, business development and sound financial experience within the Hospitality sector.  A strong track record in proactively growing sales from new and existing guests plus the ability to lead a team of 100+ Folk to deliver a “blow-your-socks-off” hospitality experience.

You will have a passion and drive to take the business forward, be an accomplished communicator with a warm and welcoming personality, have exceptional attention to detail, immaculate presentation and a passion for developing strong mutually beneficial partnerships.

The Hotel Folk are committed to providing exceptional hospitality in our portfolio of stunning properties. We have a strong focus on training and development and can offer this fantastic opportunity to be part of a team of leading professionals within a growing hospitality brand.

Once on board you will receive;

  • Competitive salary
  • Unique on the job training and development
  • 33 days holiday
  • Discounts across the 6 Hotels with The Hotel Folk
  • Up to 50% off accommodation and dining
  • Family discounts
  • Exciting Online Benefits Platform - Edenred
  • Employee Assistance Program
  • Healthcare scheme - Simply Health
  • Meals included whilst on duty

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