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Receptionist - London

Employer
JAGS Sports Club
Location
London
Salary
£20,461
Closing date
26 Mar 2019

Full-Time Receptionist – London

To provide an excellent and efficient customer service to all members and visitors of JAGS Sports club. This will entail welcoming visitors and members, answering all queries, be them face to face or by phone, to have full control of the front of house booking system, to have cash handling duties and ensure cash reconciliation of daily takings are accurate and to be a general source of up to date information for Members.  Working with the members of the senior management team and assisting on a variety of projects and duties.

Person Specification

Working with people

  • Customer service experience gained in a private or public leisure facility.
  • Ability to deal calmly and confidently with demands from the public, including difficult situations.
  • Helpful and positive attitude when dealing with colleagues and visitors; being open and receptive to ideas from others.
  • Professional and courteous presentation at all times.

Working with words

  • Clear and effective written and verbal communication skills.
  • Experience of writing business letters, explaining complex points effectively to visitors and staff.
  • Good IT skills for letter writing, sending emails, navigating a computerised Front of House system.

Organisation Skills

  • Ability to multitask and manage various projects sometimes with conflicting deadlines, without compromising on quality.
  • Able to assess the priorities within daily operations and in a pressurized environment. Awareness and understanding of the organisation’s scope.
  • Consistently achieving agreed results in good time, persevering and seeing things through. Punctual and dependable.

Problem-solving skills

  • Proactive, taking responsibility for solving problems; able to think creatively and innovatively.
  • Solutions based approach with the confidence to face challenges.
  • Able to consider all factors before making a decision.
  • Able to adapt easily to new learning environments; flexible and willing to learn.

Special Conditions:

Salary reviews may be subject to performance in terms of meeting all targets as set out in your personal development plan.  The receptionist will be based at JAGS Sports Club but may be required to work at other locations within the school premises.  The hours of work per week will be 39 hours generally completed from 6.30 – 15.00 or 13.00 – 22.00 on a shift basis. The post holder may not carry out any other duties at the school without first obtaining the agreement of the Community Enterprise and Sports Club Manager, permission not being unreasonably withheld.

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