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Luggage & Door Manager - London

Employer
The Standard London
Location
London
Salary
Highly Competitive + Benefits
Closing date
7 Mar 2019

Luggage & Door Manager - New Opening - The Standard London

We embrace, we create, we innovate; The Standard never stands still. Be part of our unconventional, bold, irreverent, evolved and personal takeover of London. The Standard London, our first international property will create a unique symbiosis of City and brand where our people are hosts to a world that uniquely London, yet anything but standard….

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as our Luggage & Door Manager.

Your role

As our Luggage & Door Manager, you will oversee and manager part of our exceptional service team that not only delights our guests but also excites them; taking them out of their comfort zone whilst taking care of them.

You will energize and inspire your dedicated team of Luggage Porters & Door Agents to deliver an unparalleled level of hospitality while delivering a range of personalised service suited to the occasion. You guide your team to fulfill unexpressed wishes with flair yet be the custodian of The Standard Brand. You and your team will provide information on hotel services and most importantly, make our guest feel welcome when they arrive, depart and whilst they visit our energetic and vibrant city.

Do you have what it takes to be a Luggage & Door Manager at The Standard

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience as a Luggage & Door Manager is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

  • A proven track record as a Luggage & Door Manager, Head Doorman or Head Porter with the ability to inspire and motivate a team, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
  • Highly motivated and pro-active; acting with professionalism and positivity in all interactions
  • Ability to develop and deliver effective training to maintain consistent service standards
  • Opening experience preferred
  • Expert abilities in Opera, Delphi, Knowcross, Squirrel and Microsoft Office

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Luggage & Door Manager we’d love to meet with you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.recruitment 

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