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Night Supervisor (Front Office)- Derby

Employer
Delta Hotels By Marriott – Country Clubs & North West Cluster
Location
Derby, Derbyshire
Salary
Competitive for every hour worked, staff meals, leisure membership & global hotel discount program
Closing date
5 Mar 2019
Night Supervisor (Front Office)- Derby

Posting Date Feb 19, 2019
Job Number 19000I1G
Job Category Rooms and Guest Services Operations
Location Breadsall Priory Marriott Hotel & Country Club, Derby, Derbyshire
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Start Your Journey With UsBreadsall Priory Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development.  Marriott International is the worlds' largest hotel company and provides associates with exciting long term career opportunities.

Ideally placed in Morley, just north of Derby, Breadsall Priory holds the distinction of being the oldest Marriott location in the world; our elegant Priory rooms date back to 1260.

 At Breadsall Priory Marriott Hotel no two days are the same, with an exciting blend of guests and large events.  Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, extensive leisure facilities and contemporary British dining at our hotel's on-site Priory Restaurant.

 Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

 Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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