Commercial Team Administrator (Full-Time / Permanent)

We’re ZSL, an international conservation charity. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. Through the work of our pioneering scientists, our dedicated conservationists and our unrivalled animal experts in our two zoos, we guide and enable others in the UK and all across the world. Inspiring, informing, empowering – working for wildlife.

Role Profile

ZSL London Zoo's Commercial Team play a key role in our on-site operations, all with the aim of giving our visitors an outstanding day out at one of London's best-loved visitor attractions. 

The Commercial Team Administrator has responsibility for providing ongoing support to the department to assist with the smooth-running of the team’s vast and complex operations. These include Retail, Admissions, Catering, Events & Hospitality, Animal Experiences, Overnight Accommodation and Concessions - an exciting and wide-ranging remit! 

Main Duties and Responsibilities

• Providing effective and efficient administrative support to the Commercial Management Team, including arranging meetings, minute-taking, data entry, coordination of meetings/events and diary management.
• Manage bookings for all ZSL London Zoo Experiences – including producing guests lists, managing delivery of up-sell elements and providing necessary information to the Management and Host teams as required.
• Responsibility for ordering a range of items for the team from multiple suppliers – including products for Experiences, stationary for the team and F&B elements from our in-house Caterers.
• Coordination of special events as required, including working with stakeholders to fully deliver agreed briefs. This may include occasional evening or weekend working.
• Oversight of multiple Commercial email inboxes – ensuring prompt responses with a high level of customer service, flagging as appropriate to relevant managers.
• Assisting with all departmental Health, Safety and Security paperwork, including risk assessments and method statements.
• Supporting the Experiences and E-Commerce Team with the fulfilment of Experiences vouchers, ensuring a high-level of presentation.
• To be the Commercial Team’s lead on the ZSL Intranet ‘Zoogle’, ensuring content is regularly uploaded and updated so that this is a useful resource for the organisation.

Person Specification

• Have proven administration experience (or can demonstrate transferable skills) in a busy and diverse work environment, ideally working with Senior Managers.
• Be able to use their initiative to identify ways of improving efficiency / dealing with issues proactively.
• Have strong and effective written and verbal communications skills.
• Have excellent organisational skills and attention to details are critical along with the ability to prioritise workloads.
• Knowledge of using complex business systems, reporting styles and editing of documents.
• Proven ability to work under pressure with a high degree of accuracy and to tight deadlines.
• Good IT skills, with a thorough working knowledge of Microsoft Office packages (Excel, Word, Outlook and PowerPoint).