Reservation Supervisor

Reservation Supervisor Overview

The Reservation Supervisor role involves helping to manage the team to deal with all sales enquiries in Reservations for our luxury 4 red star 112 bedroom hotel. This is a hands on role as a Team Leader and duties will include accurately taking all reservations and guest bookings using our computer system together with administration and liaising with the Reception team and Conference Office. The Reservation Supervisor will work to our yield management system to ensure that occupancy and average room rates are maximized. The team also take bookings for our beautiful Oak Room Restaurant and the Leisure facilities. The Reservations Supervisor will deputise in the Department Manager's absence.

Attributes/Experience

We are seeking an able and articulate candidate who can demonstrate experience gained in the hotel reception, reservations, travel trade or other relevant background. As well as outstanding communication and yield management skills, we would be seeking evidence of success in a similar sales orientated role where monthly budgets and targets have been achieved. Good administration, IT skills and attention to detail is paramount. Candidates would need to demonstrate outstanding telephone sales and customer care skills. Ideally they will have supervisory experience of up to three members of staff.

About the Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

For further information please contact the recruitment team: thpersonnel@elitehotels.co.uk

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Due to our rural location you will need your own transport

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite