Front of House Apprenticeship - Hucknall Leisure Centre

We are looking for enthusiastic and energetic candidates to work towards their Customer Service Level 2 and work as part of a friendly team to provide a fun, safe and quality experience for all of our customers.

The job will involve:

• Greet and serve customers with the highest level of customer service
• Marketing - Promoting the business
• Deal efficiently with phone and email enquiries
• Train and use various computer software systems
• Advise customers and handle a wide range of enquiries on a variety of products
• Handle money and train on how to take card payments
• Membership Sales including taking potential members on tours around the centre to show them what facilities we offer and offer a price presentation
• Cold calling as part of the membership sales process
• Undertake other duties as directed

Offer a warm and friendly welcome every time and deliver a customer experience that generates customer compliments. We will want you to listen, value and respond to all comments made by customers.

This is a full-time position and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.

The programme is 12-15 months in duration and you will be employed on a fixed term 12-15 month contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

Requirements and Prospectus

Desired skills

Candidates must be passionate about wanting to work within the leisure industry and willing to work towards their apprenticeship.

Personal qualities

N/A

Qualifications required

No previous qualifications required.

Future prospects

Possible progression onto further qualifications and a full time job

Training to be delivered

Customer Service Practitioner Apprenticeship level 2
Functional Skills in Maths
Functional Skills in English
Functional Skills in ICT

About the employer

Sports and Leisure Management was established in 1987 and is the longest established leisure contractor in the UK. Sports and Leisure Management Limited’s consumer brand is Everyone Active, which is the name that can be seen at over 150+ leisure and cultural facilities across the UK. We successfully manage these facilities in partnership with 45 different local councils. We pride ourselves on achieving excellent operational standards, driving up activity participation, maintaining service excellence and developing colleagues, all of which are marks of a successful company. SLM is the company behind the exciting brand Everyone Active; it’s the UK’s No 1 brand for activity. The vision is to be everyone’s first choice for activity and we will strive to encourage everyone to participate in 30 minutes of moderate physical activity 5 times a week.