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Front of House Manager

Employer
GLL
Location
Falmouth, Cornwall
Salary
Up to £19,509 per annum (39 hours per week)
Closing date
27 Feb 2019

Job Details

The Garden Room, a respected local restaurant in Falmouth, Cornwall is looking for a full-time Front of House Manager to work 39 hours per week including evenings and weekends. The restaurant is part of the well-known Princess Pavilion and Gyllyngdune Public Gardens and is operated by GLL, the UK's largest leisure provider. The restaurant is a casual dining location overlooking the beach and has recently had investment to give it a new look and feel, new menu and new team. Based in a seaside tourist town, the restaurant has an annual turnover of £500,000.

Reporting directly to the General Manager, you'll be responsible for the management and review of all aspects of the operation including staffing, standards implementation, guest service satisfaction and revenue. You'll oversee all opening and closing duties of the outlets to ensure they are completed correctly and that cleanliness and maintenance are upheld. You'll have excellent communication and customer contact skills as you'll handle guest feedback according to the provided guidelines ensuring appropriate responses. Focusing on maximising the profitability of all the front of house outlets through initiating new concepts and ideas, you'll also work closely with the Head Chef on menu changes and management of the catering function.

A real people person, your previous management experience in a high-level customer service environment will have given you the knowledge to design and implement procedures for catering functions and handling comments and suggestions as well as training and developing your team. You'll understand the implications of working in a public building and will ensure that all work adheres to Health & Safety legislation. You'll be confident and motivational and able to change and improve behaviours in others so that the team continues to be high-functioning and high-performing. It goes without saying that you'll be IT literate, have business acumen and a good understanding of financial and budget management.

In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:

  • Pension schemes
  • Ride to work scheme
  • Discounted membership at our leisure centres
  • The opportunity to join the GLL Society and have a say in how we're run plus associated social events
  • Career pathways
  • Ongoing training and development to help you to be the best

If you'd like to be considered for this exciting opportunity, apply now.

All pay rates are subject to skills, experience, qualifications and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

About Us
GLL is the UK’s largest leisure and cultural services provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.

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