Duty Manager - Conwy

A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager.

Duty Managers will need to:

• Manage the delivery of customer service, encouraging all employees to deliver a five star experience
• Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
• Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
• Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:

• Have previous experience in leading teams, developing and mentoring others
• Show a good understanding of YHA, the hospitality industry and current tourist industry standards
• Have proven ability to manage high-pressured environments
• Put the customer at the heart of everything we do
• Previous experience in delivering activities/an interest in doing so would be desirable

You'll work hard for us and here's what we'll offer in return:

• Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
• Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
• Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

Additional Information:

Job start date: 2019/03/01

Job end date: 2019/11/17

No. of Vacancies: 1

Working hours: 25 - 42.5 hours

This role can be either live in (with accommodation provided) or live out

All roles are subject to a minimum of a basic DBS check.