Operations Manager - Salford

Operations Manager - Pub Dining Estate

The Location

The role is to be based from our Head Office in Media City and is responsible for a number of managed sites mainly across Greater Manchester, Cheshire and the Wirral.

The Benefits

The position has available a competitive basic salary and excellent benefits package, to include: car allowance, bonus potential , pension , life assurance and private medical insurance.

However at Hydes we don’t just offer financial reward, we also offer a passionate and talented team to work alongside, a supportive and rewarding environment, the opportunity to develop cross functional knowledge across the organisation and perhaps most importantly the opportunity to really influence and shape our business. 

The Role

Reporting directly to the Managing Director, this role is one of 3 Operations Managers who support the estate.

The role has overall operational accountability for 12 fresh food led managed houses with total annual net turnovers of circa £13M, with more than 60% food and some 5% accommodation. With this in mind it is essential that applicants have very strong food skills and experience of a fresh food environment.

The Operations Manager will be accountable for driving sales and optimising EBITDA. They will support with the planning, execution and management of the overall operations strategy including CAPEX. In summary their responsibilities are to:

• Conduct regular reviews and site visits ( planned and unplanned) ; liaising with site General Managers to resolve both short and long term operational needs.
• As part of the Operations Team, define product quality and customer experience operating standards. Communicate, implement, train and monitor these standards at all times across all sites to ensure consistency throughout the business
• Coach and lead General Managers to operate successful sites, underpinning an informed, motivated and involved culture across the sites where compliance with process and procedure is a given.
• Develop effective sales and marketing plans at site level in conjunction with site General Managers and the Marketing department
• Ensure that all controllable costs are kept to a minimum and justify and explain overspends, ensuring product quality and customer experience and ultimately sales are not affected
• Be heavily involved with menu development through various focus groups whilst driving quality and improvements in GP
• Ensure effective recruitment and development practices are carried out through liaising with Head Office support
• Liaise and deal with relevant licensing authorities and other official bodies as required
• Ensure effective Health & Safety/Food Safety practices are adhered to through liaising with the Health and Safety Officer

The Successful Applicant

• You would have extensive experience of the licensed trade and recent area/operations management experience across high quality wet and dry managed houses.  
• You will have recent and relevant experience of casual dining, with a focus on fresh food and ideally you’d have some practical kitchen experience. You’ll be able to identify market trends and really understand what the customer wants in our sector, honing in on the best “recipes” for success.
• Customer service and excellent standards are a huge focus for you and you forge a culture where this happens.
• Experience of branded and independent environments would be desirable.
• It goes without saying that you’d have exceptional listening and communication skills, be highly adept at planning with great organising abilities and have a real passion for pubs.
• An accomplished leader with a flair for people management you will bring a track record of exceptional results, a desire to drive forward a business and the interpersonal skills to motivate all those around you
• You’ve a hands-on attitude with a natural curiosity to learn and understand how things work with a focus on sharing good practices and continuous improvement.
• You understand intimately the mechanics of busy bar and kitchen operations, being financially astute and able to immediately identify and drive key business areas and related sales and profit.
• You’ve put together at least a few significant CAPEX jobs, from proposal through to implementation and can ably evaluate potential and actual success of investment. You have top notch project management skills.
• You’ll be conversant with EPOS and table management systems, although it’s not essential that you’ve used ours. However you should be very confident with IT.