Receptionist | Wet 'n' Wild

Location: Wet n Wild (Royal Quays, North Shields)

Contract Type: Casual

Salary: Up to £8.21 per hour

We are currently recruiting for a number of Receptionists to work as part of the large operational team within a busy leisure environment to work as and when required on a Casual basis at weekends and between Monday to Friday when it’s half term.

Wet `n` Wild is the North East`s largest indoor water park. Situated in North Shields, just beside Royal Quays shopping centre, Wet `n` Wild offers 10 exciting thrill rides, a great cafe, mini water park, fully stocked shop and a host of fully trained staff.

Key Purpose of the role?

The Receptionist role is to provide concise customer information and service with regards to the facility and it's offerings. The role will involve a high level of customer interaction.

Key Duties

To welcome all visitors to the facility in a warm and helpful manner
- Take bookings for the use of facilities by members of the public, both in person and over the phone
- Deal with cash transactions and receipts
- Ensure that the reception area is clean and ready for use carrying out a variety of cleaning tasks as required
- To be tactful and diplomatic in dealing with enquires and complaints
- To be clear, logical and articulate in responding to requests for information
- Check deliveries and pricing of stock
- To maintain stocks of literature and brochures.
- Control of persons entering the building
- To operate the lost property procedure ensuring safe keeping of articles.
- To process our Ultimate Leisure card, bonus card, direct debit applications and complete direct debit mandates for our appointed collection agency

What are we looking for?

We are looking for candidates with excellent communications skills, either face to face or over the telephone, who have a calm and approachable manner with good administrative skills and is comfortable handling cash as well as the below:

- Hold GCSE (or equivalent) qualifications in Maths and English level C or above
- Customer Service NVQ Level 2 or equivalent in similar field
- Have previous experience of working in a similar role/environment is desirable
- Ability to work well under pressure
- A good telephone manner
- Use of IT systems (In house systems training will be given)

What’s great about this role?

- Free entry to use the onsite facilities

- Food and Beverage discounts at site plus more

If you feel you meet the criteria for the role please apply and upload a copy of your CV.

All job offers are subject to receiving two satisfactory references and DBS disclosure

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.