Skip to main content

This job has expired

Pub & Grill Manager - Nottingham

Employer
Village Hotels
Location
Nottingham, Nottinghamshire
Salary
Competitive
Closing date
14 Mar 2019

Are you looking for a new management opportunity? How about a brand new Pub & Grill?

We are currently recruiting for a Pub & Grill Manager to join us in our soon-to-be newly built Pub & Grill concept at Village Hotel Notingham. We offer a competitive salary and amazing benefits which include; FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance for Managers as well as discounted food, beverage and stays at our other hotels.

This new Pub & Grill Manager role will be the perfect opportunity to someone launch a new department in an already thriving Pub atmosphere with locals, clients and residents alike.  You will know what amazing hospitality looks like and will drive the team and atmosphere from the front.

We have set brand standards and a training plan for the new opening, which will support you in your training and development of existing and new staff.

To be successful in your application for the position of Pub & Grill Manager, you must possess the following:

Your role is to deliver an outstanding Drinking and Eating experience for Members and hotel guests, through a motivated and fully trained team who love what they do. You put considerable effort into understanding your local market and into attracting and retaining members.  You take overall responsibility for the Bar as well as the smooth running of the operations in terms of both sales, costs, GP% and all KPI's.  Deliver consistently high standards of service and customer satisfaction in line with company procedures and unit profitability, through your team who are known for happy, productive and positive member interaction.

You achieve this by recruiting and selecting talented people, training the team in the delivery of great standards and service and taking a hands-on approach, characterised by energy and attention to driving Excellence. You relish the responsibility and truly own the performance of your Bar and team, getting a real buzz from its success.

RESPONSIBLE FOR

People – Ensuring you have the right people in the right place at the right times. They’re trained and supported, using their natural talents to deliver beyond expectations. You instil and sustain a culture of excellence with appropriate levels of informality and fun, providing leadership, motivation and development, taking into account employee welfare.

Presentation and standards - the Pub & Grill Manager must always be prepared and ready for service according to agreed brand guidelines. Operational standards to be the best they can possibly be regarding service, hygiene, health & safety and the teams presentation and uniform standards. Quality is your middle name.

A Great Customer Experience – Successful day to day operations within Pub & Grill ensures that expectations are met and where possible exceeded.  You cater for all and ensure that our people, products and service are memorable, as we build our reputation as the destination to go to.

Product knowledge – as a Team Manager in Village, you recruit, motivate and challenge a talented team, who always look to go the extra mile to ensure they have the product knowledge to please our Leisure club members and guests, in relation to the whole Village package.  All of this, combined with your commercial ‘savvy’ to make sure that we deliver great results within realistic budgets, makes you the obvious choice for us and assures you of an opportunity for fun, teamwork and job satisfaction whilst also supporting centrally driven promotional activity.

Communications – with your team on a daily basis, other hotel departments and guests / leisure club members, so that everyone knows what our offering is and is encouraged to try it and return for more. Implement and adhere to the KPI’s in relation to meetings with the GM & your Team.

Bar Performance – you ensure that the Pub & Grill team contributes to overall hotel performance targets appropriately through demonstrating a sales driven passion with excellent margin and payroll control to deliver stretching but achievable budgets. Further, add value to overall hotel performance through teamwork with GM, and other HODs or Village hotels as required and consistently adopting agreed ways of working, according to published KPI’s.

Accountable for

  • Results – achieve agreed sales and cost control targets but not at the expense of quality.
  • Quality of the overall Pub & Grill product and service delivery from the team. Attention to detail is vital. Overall a ‘smoothly run’ operation.
  • Great Service – Always looking to improve.  Query / complaint resolution to be swift and effective. Mystery Guest scores to be at / in excess of agreed targets.
  • Leadership – provide vision, motivate and evaluate individuals and teams. Role model our standards relentlessly. Your enthusiasm is infectious and catching!
  • Management and development of talented people – Recruit, induct and train talented individuals. Day to day rotas, coaching & performance reviews, developing individuals to excel in their own role and have potential for career progression within Village. Communicate focus areas, targets, and updates.
  • Financial performance – Treat the Pub & Grill as if it was your own business. Drive sales. Contain costs through understanding Department P&L and managing budget spend including optimising staffing levels. Manage day to day cash handling and security of monies received.
  • Statutory compliance including all Licensing/Food Safety related Health & Safety obligations and Licensing Laws. Sign off monthly Restaurant/ Public House Risk Assessments and Health & Safety Audit.

Person Spec

  • Previous Experience within this or a similar role. Proven success in managing within the Hotel/Licensing environment, achieving results with and through a team.
  • Results driven, with a sense of urgency about achieving objectives and a problem solving approach
  • Personality - customer facing presence, rapport builder. Calm and assured under pressure.
  • Passion for the business. Pacey and energetic. Dynamic. ‘Can do’ attitude.
  • Leadership capability – Leads from the front and delegates effectively.
  • Coach and hands on trainer
  • Plate spinner and problem solver. Well organised and structured in approach.
  • Commercially savvy – awareness of how to make the Department perform to agreed targets. Is interested in market developments.
  • Confidence to demand high standards from others, challenge upwards for appropriate resources, to make your department the best.

Why choose Village?

We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities.  Our hotels also have a Starbucks, meeting rooms and conference facilities.  We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.

If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.

Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.

Apply now to be our new Pub & Grill Manager. 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert