CLINIC CO-ORDINATOR

Clinic Coordinator
Leading Clinic

WINDSOR

Part Time

Our client has great success across the UK with many clinics offering the most advanced non-invasive anti-ageing and restorative skin solutions.

We are seeking a Clinic Coordinator, in this role you would be predominately responsible for managing the front of house in this busy clinic. You will liaise with clients both face to face and via the telephone to book in appointments, schedule consultations and advise existing and potential clients on high quality aesthetic treatments that the clinic offers.

You will maintain an excellent standard of customer care at all times to ensure a warm welcome and pleasant introduction to the clinic.

Key Responsibilities:

To greet clients, ensuring that they are made to feel welcome and deal with their enquiry in a professional and courteous way
To ensure all clinic procedures are adhered to and completed in a timely manner in line with clinic needs
To answer the telephone in the clinic politely and in accordance with company procedures, deal with all enquires including referring to other team members and making and adjusting bookings for treatments
To maintain client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times
To maintain and manage clinic booking system in adherence with company procedure
To promote and recommend products and services, maximising opportunities for sales and referrals
To take payments for clients after their treatments and to ensure cash handling procedures are followed
To order and maintain stationary, in-house literature and other supplies as required for the clinic
To undertake general administrative and support to the clinic as required by the Clinic Manager
To assist with any other clinic duties as and required, including supporting other team members inclusive of our medical injector team

Key Skills & Abilities:

A passion for skincare and aesthetics with good working knowledge of the beauty/aesthetic industry
Good level of general education
Previous experience in customer service facing role
Ability to enter Data accurately, record keeping, ability to use Word, Excel, Email, Internet, and in house systems
Strong sales ability with confidence to up-sell/cross-sell
A polished appearance and professional manor
Exemplary customer service skills
Methodical and analytical with excellent attention to detail
Excellent team working and relationship building skills
Ability to absorb and retain product information
Capable of using own initiative
Proactive approach to problem solving and decision making
Flexible approach
Capable of remaining calm and thriving in a fast paced environment
Strong team player

Excellent Package on Offer:

BASIC SALARY: Discussed on application
Uncapped commission scheme
In addition you will have the opportunity to win monthly incentives
Receive free treatments
Benefit from the company's extensive training programmes to enhance your skills
Paid holiday
Uniform
Other group benefits discussed on application

Apply Via Spa Elite: Send your up to date CV profile via this advert and feel free to call through to our offices to confirm your interest.

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