ELITE Head Personal Trainer (Coach) - Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for ELITE Gym Personal Trainers to ensure our guests receive a five star service.

PURPOSE OF JOB:                         

• To provide standards of product, service and hygiene commensurable with expected standards at a Five Star International Hotel and SPA retreat.
• To design and deliver high level, effective fitness programmes, goal setting and to inspire and motivate clients who have purchase bespoke packages and personal training services.
• To deliver performance enhancing techniques, products and packages using the specialist equipment and facilities provided.

Outline of Duties & Responsibilities 

• Deliver all business operational tasks and functions efficiently to a high standard without compromise.
• Comply with and maintain all Health & Safety of self and others in accordance with company Health & Safety policies and procedures.
• Attend all meetings and training as directed by Director of ELITE Gym & SPA and ELITE Gym Manager.
• Complete all required online training annually as listed on Grantley Hall Portal (Flow).
• Ability and knowledge on how to operate all management software systems.
• Report customer’s comments/feedback, passing on suggestions and dealing with or referring complaints immediately to relevant management in order to resolve matters without delay.
• Maintain current (in-date) and competent in skills required for this role.
• Clean, tidy and maintain high standards of cleanliness of all equipment and facilities to ensure the highest standard are achieved and maintained.
• Ensure ELITE Gym (including SPA pool) facilities are opened and secured during specified operating times. This also includes daily walk rounds.    
• Provide a first class customer service and experience by interacting confidently, professionally in a courteous manner to ensure all clients’ needs are met.
• Conduct fitness assessments and testing to establish client’s fitness levels, skills and goals in order to design individual bespoke fitness programmes, using innovative and challenging exercises to keep clients interested, engaged and motivated.
• Ability to analyse key information relating to your client in order to design and implement effective individual personal training programmes and packages.
• Use your knowledge and skills to design, implement, monitor personal fitness programmes, and deliver products and packages expected of such a facility.
• Educate and advise clients on areas such as heart rate monitoring, recovery techniques, hydration strategies, injury prevention, overtraining and acclimatisation training. 
• Educate and advise your clients on how to reach their fitness and health goals.
• Regularly track, monitor and record your clients' training progress and provide feedback and programme adjustments where required to meet the client’s needs and goals.
• Conduct one-on-one or group fitness classes/sessions as and when required.
• Keeping up to date with the latest evidenced based fitness training techniques and best practise.
• Ability and experience to deliver performance and lifestyle analysis, advice and designing individual programmes based on data from performance monitoring equipment and systems.
• Knowledge and understanding of how to use/operate ELITE Gym’s specialist equipment including; whole body cryotherapy, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods.
• Knowledge and understanding of pool and plant room facilities, training and operation.
• Assist with membership retention strategies for existing clients.
• To carry out any other duties which fall within the broad spirit, scope and purpose of this job description.

Competencies & Qualifications

Essential

• Level 3 or above Certified Personal Trainer Qualification
• REPs Level 3 or above, or equivalent...accreditation certificate
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent time keeping and organisational skills

Desirable

• Proven experience of working with performance enhancing equipment
• Pool and plant training (Training provided)
• First Aid (Training provided)
• Knowledge and understanding on the use of specialist equipment including; whole body cryotherapy chamber, medistream aqua massage, underwater treadmill, altitude training facilities, VO2 Max testing equipment and methods (Training provided).

Attributes

• Ability to inspire and motivate your clients
• Ability to deliver a high level of customer care
• High levels of enthusiasm and drive
• Have a friendly and outgoing personality