Assistant Pub & Grill Manager - Warrington

Assistant Pub & Grill Manager - Warrington, Cheshire 

Responsible for: Pub & Grill Team Leaders & Team members

Reporting to: Pub & Grill Manager

Purpose of the role:

Supporting the P&G Manager in:

Delivery of the Pub & Grill food and beverage strategy in order to achieve budgeted commercial returns. Driving consistent standards and profit performance through effective selection of resource. Inspiring & Motivating the Pub & Grill team. Driving quality and value that ensures great guest experiences, by being obsessed about standards and hospitality. Leading and challenging team members to achieve the highest levels of service.

Key Performance Indicators:

Commercial

• Achieve budgeted revenue target.
• Achieve beverage gross profit.
• Achieve budgeted payroll percentages.
• Achieve budgeted Operating profit.
• Assist Head Chef in achieving Food Gross profit.

Brand

Achieve targeted Revinate / mystery guest scores for:

• Restaurant overall satisfaction. 
• Restaurant dining overall satisfaction. 
• Breakfast dining overall satisfaction.
• Bar overall satisfaction.
• Bar dining overall satisfaction.

Room Service:

• Overall satisfaction. 

People Engagement

Create an engaged team through development opportunities, reward & recognition and a culture of team work and support.

Support and facilitate the Central Incentive initiative.

Key Accountabilities:

1. Strategy:

• Support Lead and communicate the strategy, creating buy in with all Pub & Grill team members. Monitor progress on the delivery of the strategy operationally and also through the P&L.

Brand Delivery Ensure Excellence brand standards are delivered consistently. Deliver pre shift briefings that promote selling, product knowledge and great hospitality. Create an intensity around excellence and service that drives performance. Ensure consistent use of opening & closing shift checklists. Product Knowledge

• Ensure all team members have tasted and been tested on their knowledge for each menu prior to launch date. Use team briefings to reinforce product knowledge. Foster a culture of passion for food and beverage knowledge.

Sales & Marketing:

• Support with Localised outreach plans Support in achieving top 10 ranking on Trip Advisor for your local area. Engage with other departments such as reception, meetings and events, kitchen and leisure in promoting local marketing events.

People Development

• Create engagement in the food and beverage strategy, communicating all updates to not only the Pub. & Grill team but all stakeholders within your hotel. Regular refresh of training for Team Leaders & Team members. Hire for Attitude, Train for skill. Continual monitoring of performance to manage performance and create personal development plans.

Commercial

• Review wage cost and ensure staffing levels are at the appropriate levels to drive conversion. Ensure stock is kept to the correct par levels and are in line with specification. Ensure all relevant stock control procedures and best practice procedures are in place.   Ensure the cellar and all relevant paperwork is up-to-date and in order for monthly stock take.

Team Liaison

• Work effectively with all other departments within the hotel. Comply with the Food Safety and Health and Safety procedures as specified by all internal & external audits to achieve the minimum 90% target. Lead with integrity.