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Duty Manager - County of Herefordshire

Employer
YHA
Location
Ross-on-Wye, County of Herefordshire
Salary
£19,166 - 20,034 per year + Benefits
Closing date
5 Mar 2019

Job Details

 

In the heart of the Forrest of Dean YHA Wye Valley is a hostel like no other; hugely popular with activity groups, a summer café, Alternative Accommodation (Tipi's etc.) and the its own canoe launch into the River Wye. 

This role will be focused on the hospitality and standards side of the hostel. A real opportunity for someone who wants to experience a busy, varied hostel.

Duty Managers will need to:

  • Manage the delivery of customer service, encouraging all employees to deliver a five star experience
  • Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
  • Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
  • Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:

  • Have previous experience in leading teams, developing and mentoring others
  • Show a good understanding of YHA, the hospitality industry and current tourist industry standards
  • Have proven ability to manage high-pressured environments
  • Put the customer at the heart of everything we do
  • Previous experience in delivering activities/an interest in doing so would be desirable

You'll work hard for us and here's what we'll offer in return:

  • Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
  • Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
  • Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

Additional Information:

 

Job start date:

 

Job end date:

 

No. of Vacancies: 1

 

Working hours: 25 - 42.5 hours

 

 

Accommodation is provided as part of the contract

 

 

All roles are subject to a minimum of a basic DBS check.

Company

Company info
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YHA

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