Duty Manager - County of Herefordshire
- Employer
- YHA
- Location
- Ross-on-Wye, County of Herefordshire
- Salary
- £19,166 - 20,034 per year + Benefits
- Closing date
- 5 Mar 2019
View more
- Sector
- Hotel jobs, Hotel Area Manager, Hotel Management, Senior Management (Hotel)
- Job Type
- Full Time
Job Details
In the heart of the Forrest of Dean YHA Wye Valley is a hostel like no other; hugely popular with activity groups, a summer café, Alternative Accommodation (Tipi's etc.) and the its own canoe launch into the River Wye.
This role will be focused on the hospitality and standards side of the hostel. A real opportunity for someone who wants to experience a busy, varied hostel.
Duty Managers will need to:
- Manage the delivery of customer service, encouraging all employees to deliver a five star experience
- Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
- Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
- Support the manager in to report and comply with YHA's budget control expenditure and income
In order to be a great Duty Manager we are looking for people who:
- Have previous experience in leading teams, developing and mentoring others
- Show a good understanding of YHA, the hospitality industry and current tourist industry standards
- Have proven ability to manage high-pressured environments
- Put the customer at the heart of everything we do
- Previous experience in delivering activities/an interest in doing so would be desirable
You'll work hard for us and here's what we'll offer in return:
- Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
- Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
- Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!
Please Note: If sufficient applications have been received then the advert may close early.
Additional Information:
Job start date:
Job end date:
No. of Vacancies: 1
Working hours: 25 - 42.5 hours
Accommodation is provided as part of the contract
All roles are subject to a minimum of a basic DBS check.
Company
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