Waiter/Waitress - London

Cocktail Lounge Waiter/Waitress - h Club - London

Job Purpose: To provide an efficient, professional and friendly service of food and beverage to all h Club members and guests, delivering the Company’s standards of Service Excellence at all times          

Reporting to: Club Manager/Assistant Club Managers

Summary of key activities:

• To be at your station/area at all times as stated on the rota
• To be in full uniform at all times whilst on duty
• To carry out all pre and post shift duties allocated to you
• To service and take care of your allocated station/area
• To maintain a sound knowledge of all food and beverage items on the Lounge Menus and to be able to make recommendations/upsell to members/guests
• To ensure good communication with all colleagues, supervisors and managers
• To promptly report any customer complaints to the manager on duty
• To follow all cash handling procedures set out by the Company
• To operate the point of sale system competently and efficiently
• To inform the manager of any discrepancies caused by other members of staff
• To undertake any additional duties as reasonably directed by the Lounge Supervisors and Club Managers
• To attend relevant staff training sessions
• To maintain a professional, helpful and polite relationship with all members and guests
• To keep abreast of and adhere to Health & Safety requirements at all times

Experience

• At least 1 - 2 years’ experience of having worked in a similar role
• Strong team player 
• Highly organised and self motivated
• Intuitive and innovative
• Excellent interpersonal skills with the ability to deal effectively with people at all levels
• A self starter with a strong desire to attain the highest levels of customer care and service
• Dynamic and enthusiastic

Benefits

• A competitive remuneration package
• Chance to increased remuneration as you develop and progress in your role
• Extensive career development and training opportunities
• 28 days of annual leave, increasing with length of service    
• MediCash Plan                                                                                       
• Supplier trips
• Club Discounts
• Staff Screenings
• Meals on duty
• Monthly team incentive schemes
• Staff Referral Bonus