Visitor Experience Assistant / Instructor - North Wales

Zip World
North Wales
Exceeds National Minimum / Living Wage + free and discounted access to all Zip World adventures
01 Feb 2019
01 Mar 2019

Visitor Experience Assistant / Instructor - North Wales

Make life an adventure…

No previous experience is required for this varied and exciting role where you’ll be given comprehensive training and support from the outset – you just need to bring your enthusiasm, commitment and sense of adventure to succeed!

What will this role of Instructor entail?

Reporting to the Adventure Manager and joining a large team of passionate Instructors, you’ll ensure guests have the most enjoyable and exciting adventure possible, whilst adhering to the highest standards of safety at all times.

Following comprehensive training and support, you’ll instruct, engage and prepare all guests ready for the experience of a lifetime, assisting with the kitting up and de-kitting of guests, as well as ensuring all equipment and kit is maintained to prescribed standards.

You’ll be based within one of the Zip World sites across North Wales, which includes Zip World Slate Caverns in Blaenau Ffestiniog, Zip World Fforest in Betws-y-Coed and Zip World Penrhyn Quay in Bethesda. Please specify your preference in your application.

Who will I be working with?

Zip World is North Wales’ ultimate adventure destination. Home to the world’s fastest zip line, the UK’s first alpine coaster and the UK’s only subterranean net adventure, Zip World is committed to providing the most unique and thrilling adventures - from check-in to touch down.

Established in 2013 with a handful of employees, Zip World now employs over 400 team members and is going from strength to strength, with exciting expansion plans to continue its footprint of adventures across North Wales and beyond.

With the enthusiastic team at the heart and soul of the company, Zip World is passionate about providing nothing short of excellent customer service, and is now on the lookout for passionate, energetic individuals to work across sites in Blaenau Ffestiniog, Betws-y-Coed and Bethesda.

Benefitting from a fun and vibrant working environment with regular social events and activities, and a real sense of being part of a team, you won’t want to let this opportunity fly by…

What will I need to be considered for this Instructor vacancy?

  • An energetic, motivated and friendly personality
  • Highly focused on delivering excellent customer service
  • Superb interpersonal skills, with the ability to communicate at all levels
  • Ability to work autonomously using your own initiative, as well as part of a team
  • A flexible approach to work with a positive attitude.

What will I receive in return?

As an Instructor you will receive comprehensive training and support to succeed in your role, a pay rate that exceeds National Minimum Wage / National Living Wage, plus a range of attractive benefits including free and discounted access to all Zip World adventures, food and beverage discounts at Zip World sites, and social events throughout the year.

Contract: Seasonal (fixed term contract until October 2019), with varying start dates available, from March 4th to March 25th.  

You’ll be working on a weekly rota basis, with flexible hours available varying from 12 hours a week up to 32, depending on visitor numbers and weather conditions. Rota will include weekends, school holidays and bank holidays. Potential for the contract to be extended throughout the Winter months.

How to apply: When applying for this vacancy, please include a covering note starting which of the three Zip World North Wales locations you are applying for (either Blaenau Ffestiniog, Betws-y-Coed or Bethesda).

All applications for this Instructor vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

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