Call Center / Office Administrator - London
- Employer
- Flip Out
- Location
- Wandsworth, London
- Salary
- Competitive
- Closing date
- 27 Feb 2019
View more
- Sector
- Financial & Support jobs, Administrator, Sales & Marketing jobs, Membership Advisor, Sales
- Job Type
- Full Time
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Call Center / Office Administrator - Flip Out Wandsworth
General Purpose
Answer incoming calls from customers to take bookings, answer inquiries and questions, handle complaints, troubleshoot problems and provide information in our office.
Main Job Tasks, Duties and Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Process and change attendees or extra requirements
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs for any outstanding enquires for the next shift
- Any other duties that may suit the needs of the business
Education and Experience
- GCSE'S or equivalent but not necessary
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Some experience in a call centre or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
Key Competencies and Skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem-solving
- Customer service orientation
- Organisational skills
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
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