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Sales & Member Experience Manager

Employer
The Health Club Collection
Location
Chertsey, Surrey
Salary
£18,000 per Annum Basic plus excellent commission structure
Closing date
19 Feb 2019

About Us

The River Bourne Club is a friendly and service orientated health club creating a sense of well-being for our members. It’s an environment where members can deposit their stresses and strains and leave the health club feeling invigorated and energised.

It’s a fun and supportive environment in the club, where we really recognise the importance of all individuals in contributing to the success of our team. Our ethos of C.A.R.E (Courtesy, Awareness, Respect and Empowerment) is not just reserved for our members but pervades all areas of the business.

To be successful in this role, you will need to:

  • Be a target driven and supportive sales manager who cares about our members goals.
  • Demonstrate an effective sales process from start to finish
  • Effectively manage a prospect database
  • Identify and lead outreach opportunities with local businesses and in the wider community.
  • Recruit and develop a front of house team delivering the highest standards of customer service, always striving towards improving member satisfaction levels.
  • Drive your team to achieve the front of house target and actively seek out commercial opportunities
  • Deliver exceptional customer service and lead by example in everything you do
  • Be committed to resolving member administration issues in a positive manner exceeding customer expectations.
  • Ensure that club revenue is maximised through your accurate administration processes.
  • Demonstrate professional, efficient and high quality service standards both on the telephone and face to face with existing and prospective members.
  • You will be committed to the ongoing development of your team
  • Create and maintain a friendly and enjoyable environment for both the members and team

We are looking for someone with the following skills and experience;

  • A minimum of 2 years sales management experience
  • Experience of managing a team
  • Experience of health club operations
  • Experience in a customer service environment
  • Experience using computer programmes, including Word, Outlook and Excel
  • Be an enthusiastic and target driven individual
  • Be passionate about service and supporting your team
  • Be an excellent and effective communicator

About the benefits

  • Competitive basic salary 18k
  • Excellent commission structure
  • Complimentary membership for yourself and a partner
  • Supportive environment with development opportunities

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