Operations Manager - England

Description Most of your responsibilities are (but not limited to)


● Fill in for the General Manager when absent

● Manage staff task distribution and performance

● Manage staff schedule, payroll, LOAs and needs.

● Support staff training and ensure training happens

● Maintain inventory of supplies, amenities and others

● Coordinate the purchasing of supplies and amenities

● Create and manage the location’s physical areas and equipment maintenance schedule

● Coordinate location repairs as needed

● Conduct periodic inspections of physical areas and
equipment to detect maintenance or repair needs

● Procure service providers and supplies needed for
maintenance and repairs

● Establish and manage the security measures of the location

● Ensure proper security coverage of the location

● Investigate, manage and report security issues and alerts

● Monitor security cameras

● Create occupancy forecast

● Work with Sales & Marketing on strategies to drive higher occupancy

● Review daily check-ins and checkouts

● Respond to comments and reviews in OTAs

● Report on room availability

● Supervise room assignment and compliance with reservations guidelines

● Be the escalation point for guest complaints and support

● Be a good host to all guests

● Manage and monitor compliance with budget

● Control cashier closing

● Manage the location’s safety plan

● Manage emergency and disaster recovery plans

Requirements


● Hospitality Management Knowledge

● Management

● Operations

● Housekeeping

● Revenue

● Hotels and Hostels

● English proficiency and local language

● Occupancy forecasting

● Microsoft office

Experience


● Minimum 3 years of experience in hotel operations management

● Experience in team management

● Strong Organizational and Time Management

● Strong Interpersonal Ability