Deputy General Manager
- Employer
- Signature Living
- Location
- Preston, Lancashire
- Salary
- Competitive
- Closing date
- 1 Feb 2019
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Following the success of Liverpool’s luxury Shankly Hotel, Signature Living and The Shankly family are set to bring the Shankly brand to Preston. The Shankly Hotel Preston will follow a similar format; highlighting Bill Shankly’s very special relationship with the city during his 16 year playing career at the Lilywhites.
Our upcoming venue means we’re in search of talented staff to kick start the new hotel. So, if you’re passionate about Preston with plenty of personality, you could be just the person we’re looking for.
Are you good enough to sign for #teamshankly ?
The Role
As Deputy General Manager, you will be at the forefront of the hotels operations, providing leadership, planning an excellent service in all areas of the business. You will be responsible for the smooth running of each department and leading from the front with a hands-on approach.
Job Purpose/Summary:
- To take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.
- To ensure all employees consistently achieve product and hospitality service standards.
- Ensuring a high degree of guest care.
- Meet the Financial and Business objectives.
- Drive sales through pro-active ideas and ensuring upselling for all areas via re-active sales.
- To act on behalf of the General Manager in their absence.
Key Responsibilities:
- To provide first class service to the hotel guest.
- Monitor and control key departmental costs and controls.
- Monitor key departmental controls such as forecasts, rotas & budgets.
- Support and Action Departmental HR and Employee Relations Issues.
- To develop your team.
- Management of Trip Advisor and guest feedback.
Desirable Qualities:
- Proven track record for achieving and succeeding set KPIs.
- Able to demonstrate solid financial acumen.
- Guest focused individual.
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