Assistant Guest Relations Manager

Assistant Guest Relations Manager

We’re looking for an Assistant Guest Relations Manager to join the crew at the Southampton Harbour Hotel and Spa

This 85 bedroom yacht-inspired hotel features an indulgent spa, award-winning Jetty restaurant concept and buzzing HarBar on the 6^th, all with views overlooking the harbour.  Awarded its 5 star status in 2018, Southampton Harbour hotel and spa has become our flagship property bringing the ultimate in luxury to the city.

We have a superb opportunity for an Assistant Guest Relations Manager to join the Team. As Assistant Guest Relations Manager, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for supporting the Guest Relations Manager in overseeing and coordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria. You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times. This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery. As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest’s stay through recommendation of our facilities and incentives on offer.

At Harbour Hotels we are committed to providing exceptional hospitality. With a growing portfolio of stunning properties, we have opportunities for internal promotion and a chance to grow and flourish within our brand. With a strong focus on training and development, this is a fantastic opportunity for an Assistant Guest Relations Manager to enhance individual skills and knowledge and to be part of a team of leading professionals within a growing hospitality brand.

Once on board you will receive;

• Excellent progression opportunities within an ever growing group
• Competitive salary
• Unique on the job training and development
• Discounts across the Harbour Hotels Group
• Exciting Online Benefits Platform - Perkbox
• Employee Assistance Program
• Meals included whilst on duty
• Stylish uniform specifically designed for Harbour Hotels

If you feel you have the skills and ambition we are looking for as Assistant Guest Relations Manager then please apply with a full and up to date CV below.