IT & System Executive - London

IT & System Executive

St James’ Court a Taj Hotel and Taj 51 Buckingham Gate

Up to £25,000 per annum + benefits

What does it take to be part of our Heritage?

Would you like to come and work as an IT & System Executive for an international brand that is world renowned for excellence, commitment to its employees and warmth and hospitality to its guests?

Working for the Taj Group sets you aside from other leading hotel brands worldwide. We instil a concept called Tajness into the DNA of all of our employees through our brand values of Mutual Respect and Sincere care; this means not only that we are able to offer every single guest a unique experience during their stay with us, but also the happiness in the workplace that our associates deserve.

St. James’ Court, A Taj Hotel, London is a quiet masterpiece, Taj 51 Buckingham Gate Suites & Residences is a 5-star including three restaurants, Michelin-starred Quilon, two bars, a state-of-the-art gym and wellness centre. Taj 51 Buckingham Gate provides the discerning luxury traveller with a suite experience that will make your stay in London genuinely special.

Benefits for the IT & System Executive role

• Ten complimentary nights including: breakfast worldwide in Taj Hotels (dependant on contract), 50% discount on F&B and SPA treatments within hotels in the Taj Group
• 25% discount off treatments/products at the Wellness Centre, the hotel SPA
• The IT & System Executive will be a member of our life insurance and pension scheme
• Chair massage, Chiropody treatments
• Associate Introduction scheme
• Associate Social Events
• Uniform and meals on duty

IT & System Executive - our expectation

• To assist the hotel guests with technical issues related to connecting or using Internet facilities in the hotel.
• Ensure through regular monitoring of the Glitch Report constant guest feedback, prompt, efficient and accurate service to hotel guests.
• To assist end users with IT related enquiries and problems.
• To provide support and troubleshoot all computer hardware/software/network related issues for Windows, iOS environments.
• To assist newly employed associates in becoming familiar with the IT environment that is relevant to their specific department and enrolment on required platforms.
• To report all IT issues to the appropriate service provider and ensure these are repaired as required.
• To ensure that the IT call logging software (Knowcross, Help desk) is consistently monitored and updated to keep track of all IT issues.
• To regularly inspect and carry out preventative maintenance on IT/Telephone equipment (Frame Room, Server Room and PBX)
• Ensure all workstation policies are adhered to and implement security restrictions where necessary.
• Maintaining user and training guides, procedures.
• To ensure daily backups are taken.
• To ensure that the hotel PCs are protected, ensuring the latest definitions of the anti-virus software installed and keep appraised about developments and virus attacks.
• To assist the IT Manager with network and system related issues.
• To assist the IT Manager with installations, projects, upgrades and training.
• To maintain IT inventory records up to date.
• To attend internal meetings, trainings as asked by the company.
• To carry a DECT phone whilst on duty and be available on a company mobile phone out of hours for technical support.
• To be flexible around working hours.

PERSON SPECIFICATIONS

Essential

• Experience in IT Support in a luxury hospitality or residential environment or in a similar capacity.
• Experience in troubleshooting, problem solving (Windows, iOS & MS Office products)
• Good planning and organisational skills.
• Must be able to demonstrate excellent customer service skills.
• Ability to work independently with minimal supervision.
• Effective verbal and written communication skills.
• Good command English, written and verbal.

Desirable

• Degree in IT, or equivalent work experience in IT industry.
• Experience in hospitality applications (e.g. Opera, Micros, Knowcross)
• Some experience with servers and networking.
• IT certification (Microsoft, A+, Cisco, etc.)

If this sounds like the perfect role; we’d love to hear from you!