Reservations Agent - London

Reservations Agent - New Opening - The Standard London

We embrace, we create, we innovate; The Standard never stands still. Be part of our unconventional, bold, irreverent, evolved and personal takeover of London. The Standard London, our first international property will create a unique symbiosis of City and brand where our people are hosts to a world that uniquely London, yet anything but standard….

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. Join us at our Open Days as we seek to cast a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Reservations Agent.

Your role

As a Reservations Agent you will become part of our small inhouse sales team and oversee all hotel reservation sales enquires to both the UK domestic and international markets. You’ll be one of our guests’ very first points of contact, responsible for handling a range of individual booking enquiries over the telephone, over email or via one of our corporate travel partners. You’ll also process internet bookings and deal with various corporate booking agents on a daily basis as well as undertaking a number of administrative duties within the department.

You will have a natural affinity for our unique brand and hospitality and will be able to connect instantly with our guests in order to understand and accurately capture our guests’ requests, providing information on hotel services, selling and upselling hotel rates and packages and identifying future selling opportunities and unexpressed wishes. You will help you create an environment where you will not only delight our guests, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

Most importantly, you are a host making our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so, you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

Do you have what it takes to be a Reservations Agent at The Standard

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

• Prior experience as a Hotel Reservations Agent, Receptionist or Restaurant Reservationist with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
• In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
• Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
• You will also need to be highly organised with great attention to detail, with a natural ability for sales
• Opening experience preferred
• Prior experience using Opera, Delphi or Open Table is advantageous however full training will be given
• Fluency in English is essential for this role, in addition to those speaking a second or third languages 
• You will need to have a flexible approach to working hours with the ability to work shifts, including occasional weekend cover.

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Reservations Agent, we’d love to meet with you at our forthcoming open days on the 23rd and 24th January.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment