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Hotel Receptionist

Employer
Cowley Manor
Location
Cheltenham, Gloucestershire
Salary
Competitive Salary
Closing date
31 Jan 2019

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Cowley Manor is a 31 bedroom contemporary country house hotel and spa located in the glorious Cotswold countryside surrounded by 55 acres of parkland, woods and meadows. The gardens feature natural springs, lakes and Victorian cascades.

With emphasis on comfort, service and very few rules, Cowley Manor is the ideal place to relax, unwind and indulge in the heart of the British countryside.

We are now recruiting for a Guest Relations Co-Ordinator to join our busy team:

Our Guest Relations team are the first touch point for the guest journey at Cowley Manor, from answering the phone, to opening the door. You are part of the team that sets the tone for the whole experience of our guests, and you will need be enthusiastic, positive and always friendly.

You will:

handle check in & check out
handle reservations & all guest inquiries
Make sure that the front desk is always kept clean & tidy
Provide an excellent guest service
The roles work over different shift patterns and include weekends and Bank Holidays.

Benefits

28 days holiday each year
Discounted accommodation with competitive colleague rates at our other hotels
Excellent training and development opportunities within the hotel
Free meals on duty

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