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Operations Manager - High Wycombe

Employer
Rush UK
Location
High Wycombe, Buckinghamshire
Salary
£24,000 - £26,000 plus up to 10% discretionary bonus
Closing date
8 Feb 2019

Operations Manager - High Wycombe

£24,000 - £26,000 plus up to 10% discretionary bonus

The Company 

Rush is a young person’s dream.

Its vision is to offer an exciting indoor community facility for families with young children, teenagers and young adults, providing them with an opportunity to safely participate in extreme sports, regardless of their size or physical ability, through an effective combination of fun and entertainment, fitness and training 

The concept is built on custom designed, interconnected trampoline playing courts stretching wall-to-wall across a vast area, provide an exhilarating and exciting bouncing experience that can be enjoyed by anyone, no matter what age, size, fitness level or experience. 

Rush’s first site opened in High Wycombe in December 2015 and the second site in Birmingham in November 2016. 

The Role 

The Operations Manager for High Wycombe reports to the General Manager (GM) for the site and the Group Operating Committee. The role operates in close partnership with the GM. The role is responsible for keeping the park safe and fully operational at all times and spans all areas of the operating business and infrastructure including staffing and rotas, payroll, safety, building, trampolines, kitchen, café, offices, machinery, vending, managing agent, neighbours, car park, utilities and suppliers. The role is responsible for all safety procedures and processes and maintenance and cleaning. The role is also responsible for all consumables the site requires.

Key Responsibilities 

  • To ensure the safe operation of the facility and oversee all building and equipment maintenance as required
  • To ensure adherence to all health and safety requirements and policies
  • To provide effective leadership and manage the day to day operations
  • To help manage and guide all duty managers in their roles and responsibilities
  • To oversee all daily banking, cash, pdq and online payment reconciliations
  • To oversee the management of inventory and stock control and to build strong relationships with all suppliers
  • To develop and maintain all necessary operational procedures required and oversee adherence to these policies by all staff
  • To implement and promote excellent customer service standards
  • To actively recruit, train, develop and communicate with staff and deal with HR issues as appropriate
  • To undertake all other reasonable operational duties as required 

The Person

  • Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner.
  • Must be a self- motivated individual with excellent leadership skills
  • Must have a clear understanding of all aspects of health and safety
  • Must have a proven track record in managing multi-revenue stream leisure businesses
  • Must have experience of recruiting, developing, training and managing staff
  • Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner
  • Must have strong administrative and organisational skills
  • Must have strong IT skills
  • Must be able to work well under pressure and meet deadlines
  • Must be able to work flexible hours, including weekends, evenings and holidays 

Qualifications & Experience 

  • A recognised qualification in Leisure Management or educated to degree level or NVQ4.
  • A minimum of 5 years’ experience and ability within a similar role
  • Proven experience in customer service, team management and budget control
  • A First Aid at Work Qualification
  • Will be required to undertake a DBS check 

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