French Speaking Customer Host

An opportunity like no other to live, work and play in the mountain this winter! We will provide you with your flights, accommodation, meals, lift pass, equipment hire and more; in return all you have to do is work hard and help continue the fantastic Mark Warner reputation.

Our customer services team is responsible for ensuring all guests receive the highest levels of customer service at all times. You will display an enthusiastic and positive attitude, lead by example, and inspire others by adopting a high profile and strongly felt presence with guests and throughout the chalet hotel.

Checklist

Looking for adventure? ✓ Want to travel to stunning locations? ✓ Keen to develop your skills? ✓ Want to meet like-minded people? ✓ Love new experiences? ✓ Looking for a career in the travel industry? ✓

Main Responsibilities

• To support the local Head of Customer Services
• Manage reception area and ensure we offer a full range of guest services
• Maintain a high profile and ensure regular positive contact with guests throughout their stay
• To perform general reception duties and deal with all guest administration
• To deal with guest issues, escalating to relevant manager immediately
• Assist guests in the event of illness/accident or any health and safety related matter
• To prepare and maintain notice boards and other guest literature as may be required
• To deal with computer input of all flight and hotel room manifests.
• To participate in and conduct guest transfers to and from the airport as required
• To provide ski desk services morning and afternoon and/or as required
• To organise social group skiing for guests according to demand
• To assist at ski school meeting point
• To organise lift passes, ski hire and ski school on transfer day

Essential Requirements

• Fluent in French and English
• Face to face customer service experience
• Excellent communication skills
• UK/EU Passport holder
• UK National Insurance Number
• UK bank account

Package and Benefits

• Return travel to/from UK
• Lift pass
• Ski equipment hire
• Accommodation
• All meals
• Discounted drinks and beauty treatments
• Medical insurance
• Smart uniform
• Holiday concessions for friends and family
• Opportunity to work year-round
• Management development
• Plus a competitive salary