Assistant Restaurant Manager - Fine Dining - Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and ELITE luxury gym and executive wellness, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for a Assistant Restaurant Manager to support the Restaurant Manager with operating the Fine Dining Restaurant, ensuring our guests receive the highest level of service. 

Benefits 

31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform. 

Key Responsibilities:

• working alongside the Restaurant Manager to run the shifts.
• Meeting and greeting customers, organising table reservations.
• To lead, manage and inspire your staff to deliver outstanding customer service.
• Counting cash, reconciling payments and banking according to company systems.  
• Responsible for rotas/staffing levels.
• Training and development of all staff using the company procedures.
• Responding to customer queries and complaints.
• Ensure each customer receives impeccable service.
• Taking customers food orders.
• Delegating tasks and checking their execution.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

Key Skills, Qualities & Experience

• Previous experience in a management role in a fine dining restaurant.
• Be passionate about delivering the highest levels of service to our guest in an engaging way.
• Ability to work under pressure.
• Strong written and oral communication skills for managing business admin and personnel matters.
• Enthusiastic, quick thinking and welcoming personality.
• Good business awareness for achieving successful performance.
• Have an eye for sales and help develop the business.
• An excellent knowledge of food and wine.
• To deal with or escalate customer complaints immediately and effectively.
• Outstanding personal presentation and grooming.
• Excellent attention to detail in all aspects of the role.
• PC Literate with full understanding of Microsoft outlook, Excel and Word.