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Reception Shift Leader - Luton

Employer
Elite Hotels
Location
Luton, Bedfordshire
Salary
Market related
Closing date
5 Feb 2019

New opportunity not to be missed!

Luton Hoo Hotel Golf & Spa have an exciting opportunity for a hard working and enthusiastic Reception Shift Leader to join our growing team. You will receive a competitive salary, plus excellent benefits.

Luton Hoo Hotel Golf & Spa is one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

The Reception Shift Leader role:

The role of the Reception Shift Leader is to assist the Reception Manager in the smooth running of Reception, Switchboard and Night Audit. To provide traditional hospitality and service excellence, offering a warm welcome to guests, whilst achieving agreed sales targets with a pro-active approach to existing and potential guests.

The Reception Shift Leader will:

  • Possess excellent communication and customer care skills and have the ability to inspire and manage the Reception team; one to one training and good attendance management skills are essential.
  • Have hotel reception experience along with good IT Skills (Word/Excel), knowledge of Fidelio Opera Reservation and Rooms Management System and Telephone Switchboards.
  • Have knowledge of Point of Sales Systems,

NVQ Supervisor Level or equivalent and a 2nd language are all desirable.

Benefits:

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate, including:

  • Free meals on duty
  • Uniform provided
  • Company personal contributory pension scheme
  • Exceptional preferential rates for staff and their families - subject to availability
  • Discounts on food and treatments - where available
  • A share in the Company Gratuities scheme
  • An Employee Assistance program managed by Hospitality Action
  • Staff Christmas Party
  • Free Car Parking
  • Discounted stays with Small Luxury Hotels of the World

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