Conference and Banqueting Supervisor - Ripon
- Employer
- Grantley Hall
- Location
- Ripon, North Yorkshire
- Salary
- £21,000
- Closing date
- 1 Feb 2019
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Job Details
Conference and Banqueting Supervisor - Grantley Hall
Grantley Hall is an exclusive, 5 star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.
Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.
Magical | Respectful | Innovative | Passionate | Consistent
Our 180 cover contemporary venue is nestled in the Japanese gardens has its own private terrace. It will host spectacular weddings, private gala dinners and large conferences and meetings.
We are looking for an experienced Manager to assist and support the the F&B Director in ensuring that customers experience the highest level of service.
Benefits
31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform
- Operating the Grantley Suite, Marquee operations and off-site operations to the required five star standards outlined in the Procedure Guidelines.
- Be able to competently supervise the operation of the Grantley Suite for meetings and events, lunches, dinners, weddings and other occasions where the Grantley Suite is used.
- Be able to competently supervise the operation of the Grantley Suite.
- To lead, manage and inspire your staff to deliver outstanding customer service.
- Counting cash, reconciling payments ad banking according to company systems.
- Responsible for rotas/staffing levels.
- Responsible for maintaining good staff welfare.
- Training and development of all staff using the company procedures.
- To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.
- To hold weekly team meetings and feedback management decisions in a positive way, and let the General Manager know of any feedback that needs to come up from the staff
- Supervise the set up and breakdown of the Grantley Suite.
- Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.
- Undertake monthly stock takes and overseeing and ordering of stock.
- Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings
Key Skills, Qualities & Experience
- To have outstanding customer service skills.
- To be presentable and smart in appearance at all times.
- To treat customers and team members with respect.
- All new customers get a friendly greeting, all leaving ones get a sincere goodbye.
- To make sure every time you interact with a customer you are friendly and talkative, even under pressure .
- To enjoy going the extra mile for guests, in providing them an enjoyable experience
- To ensure that you follow the challenge 25 policy strictly .
- When time allows you should be able to enjoy chat with your customers and enjoy yourself .
- To ensure a welcoming and atmospheric ambience.
- To ensure areas are clean and tidy at all times.
- To deal with or escalate customer complaints immediately and effectively.methods (Training provided).
Attributes
- Ability to inspire and motivate your clients
- Ability to deliver a high level of customer care
- High levels of enthusiasm and drive
- Have a friendly and outgoing personality
*Please note this role is subject to a DBS check
STRICTLY NO AGENCIES PLEASE
Company
Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.
The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.
The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.
The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.
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