About us

Reliably Different - Welcome to voco™, IHG’s new upscale brand.We call our hotels voco ™. It means ‘to invite’ and ‘call together’ originating from Latin – representing our thoughtful, unstuffy and charming nature. Guests tell us that voco sounds fun without being vanilla, trendy without being alienating, and premium without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us...Brand values: Always dependable, Respect individuality & Be distinctiveService values: Count on us; Be natural & Make every stay special.Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Your day to day

Working to ensure the smooth running of the Spa Reception office and related areas, your main focus will be to provide a first class service to all spa guests, anticipating their needs wherever possible to achieve the ultimate guest satisfaction. You’ll answer all queries quickly and effectively, be polite, courteous and helpful to guests at all times.

What we need from you

You should have effective communication skills, a good attention to detail and clearly customer focused, with a dynamic and flexible attitude.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.So whoever you are, whatever you love doing, bring "you" to voco hotels and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com/australia, https://www.youtube.com/watch?v=3Bu9je6lS6s, and visit www.http://careers.ihg.com