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Spa Receptionist

Employer
Cowley Manor
Location
Cheltenham, Gloucestershire
Salary
Competitive Salary
Closing date
2 Jan 2019

Cowley Manor is a 31 bedroom contemporary country house hotel and spa located in the glorious Cotswold countryside surrounded by 55 acres of parkland, woods and meadows. The gardens feature natural springs, lakes and Victorian cascades.

With emphasis on comfort, service and very few rules, Cowley Manor is the ideal place to relax, unwind and indulge in the heart of the British countryside.

We are now recruiting for a Spa Receptionist to join our busy team:

You will create a relaxing, calm and welcoming first impression for all Cowley Manor guests and members that will ensure they relax and improve their well being in beautiful surroundings. You will be passionate about going the extra mile to exceed your guest’s expectations by providing positive, friendly guest service ensuring that you create a Moment of Magic at every opportunity that will make them want to visit us again and again.

The role works over different shift patterns including weekends and bank holidays.

You will:

  • Greet guests upon arrival, in a friendly, attentive and positive manner, showing guests how to safely use the spa facilities and to give full tour of spa facilities
  • Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.
  • Work as part of a great team providing exceptional guest service
  • Cleans and maintain spa presentation throughout shift
  • Deal with enquires, telephone calls, bookings, emails and all day and evening spa bookings
  • Effectively manage the treatment schedule and diary

 

Benefits

  • 28 days holiday each year
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Excellent training and development opportunities within the hotel
  • Free meals on duty

Transport required

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