Carnival UK has big plans for the future! Already the market leader, CUK (which operates the P&O Cruises and Cunard Brands) will grow by 50% by 2022 as we add new ships to the fleet and further transform the industry by making cruising a mainstream holiday for UK guests.

This is an exciting opportunity for a highly capable Digital Insight Manager to help deliver even better holidays for customers of our leading travel brands, from within our growing Insight team.

You’ll be passionate about our Guests’ experience, great at engaging an Insight hungry business and ensuring we create unforgettable holiday happiness for our guests!

The Role

We are currently recruiting a Digital Insight Manager to join the Insight team on a permanent basis. This is a fantastic opportunity for a proactive and professional to come aboard and join a team of supportive experts at a particularly exciting time! 

As Digital Insight Manager you will lead and develop the Carnival UK digital analytics capability, and ensure that the data generated through digital channels is leveraged to business value. You will build a digital strategy that initiates change through the effective utilisation of Customer Insight. The main initiative you’ll get involved in is supporting two iconic brands – P&O Cruises and Cunard – on their investment in digital marketing and infrastructure.

Our businesses is moving to an Adobe platform, which brings great opportunity to improve our guest experience and business performance through an ongoing test, learn and analysis programme that you will develop and lead.

This is a key role within our business as it directly contributes to the higher business strategy and the commercial solutions.

Please see the job description attached for all of the full details!

About You

We expect you to have an advanced experience with web analytics methodologies and strong background in R or Python programming. You will be an expert in data analysis and interpretation, and in providing business recommendations based on relevant digital marketing insights. Specific Adobe CI Suite experience would be highly desirable.

You would have ideally worked in a large matrix organisation with various SME teams. You will have exceptional communication and interpersonal skills with a great ability to engage with stakeholders at all levels and adapt communication style and approach as necessary. You will have an approachable style with a ‘can do’ attitude and a highly evolved ‘customer service’ approach.

Solid commercial awareness and experience with budget and cost management are also essentials for this role.

About Us

This position has been levelled at CUK 07.

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World.  We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015.  Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun. 

Join us on our journey, apply now.